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ContentsInspector General's StatementAfter a long and distinguished career of federal service, former Inspector General Gaston L. Gianni, Jr., retired in late December. Since becoming the FDIC's Acting Inspector General (IG) I have been committed to continuing the excellent working relationships that Mr. Gianni established with the Corporation during his 8½ year tenure. Simply put, communication, mutual respect, and fairness are hallmarks of successful relations. I will continue to operate in the spirit of those principles as I serve in an acting capacity until a new IG is nominated by the President and confirmed by the Senate. I also value Mr. Gianni's legacy of strong support for the IG community and respect for the oversight role of the Congress and will work to sustain those important relationships as Acting IG. The banking industry is currently very healthy-according to the Federal Deposit Insurance Corporation's (FDIC) Letter to Stakeholders for the first quarter of 2005, FDIC-insured commercial banks and savings institutions had income of $123 billion in 2004, surpassing the 2003 record of $120.5 billion and representing the industry's fourth consecutive earnings record. During the reporting period, the Corporation also received its 13th consecutive set of unqualified opinions on the financial statements of the three funds it manages. And for the first time in several years, the Government Accountability Office did not cite any reportable condition. The Corporation can be especially proud that its rigorous efforts in the information security area have achieved this result. I am also proud of the Office of Inspector General's (OIG) collective body of work to highlight information technology security issues warranting attention, especially as articulated in our Federal Information Security Management Act (FISMA) and its predecessor reports over the past 4 years. Our involvement with the Corporation on a "Getting to Green" initiative with respect to information security is a prime example of effective working relations. We recently undertook our 2005 FISMA evaluation and will report the results in our upcoming semiannual report. Notwithstanding a very positive environment at the FDIC, a number of challenges and potential risks to the FDIC persist. The FDIC continues its downsizing initiatives, and even with fewer resources, it must accomplish its mission of maintaining public confidence and trust in the nation's financial system. As history would remind us, it also needs to ensure its readiness for the unforeseen. At the Corporation's 2005 Leadership Conference in February, the FDIC's management team engaged in thought-provoking dialog on the challenges and future direction of the Corporation. It identified community banks, large complex insured institutions, and consumer protection as areas of emphasis. With respect to steps that the FDIC should take to achieve its vision, another three pivotal areas emerged: employee development, good management, and organizational culture. The OIG's work is designed to address these and other management and performance areas of challenge. With respect to downsizing and human capital concerns, for example, we conducted a review of the Division of Supervision and Consumer Protection's workforce planning and made recommendations to enhance some of the ongoing efforts to prepare for future workload, competencies, and skills demands. The Corporation's new financial environment investment is another undertaking that we are monitoring and have reported on. This critical system will consolidate the operations of multiple systems and modernize the Corporation's financial reporting capabilities. Plans are to launch the NFE core financial system on May 2, 2005, and we will continue our efforts in this area after the system is implemented. With the global threat of terrorism, another continuing challenge for the FDIC is to ensure that banks maintain effective Bank Secrecy Act (BSA) programs and create environments where attempts to use the American financial system for money laundering or terrorist financing will be thwarted. One of our most significant reports during the reporting period was based on a letter from the Chairman of the Senate Committee on Banking, Housing, and Urban Affairs, requesting our independent assessment of circumstances leading to an institution's BSA violations. Our work resulted in 11 recommendations to enhance institutions' compliance with the Act, and the Corporation is taking prompt action in response. Several recommendations involve actions to be pursued in conjunction with the other federal regulators. A large volume of our investigative work during the reporting period has addressed integrity and corporate governance issues in insured institutions. In the Investigations section of this semiannual report, we recount a number of cases where senior bank management officials and other associated parties have been charged with or sentenced for engaging in financial institution fraud. As another example of the value of coordinated working relations with the Corporation, over 50 percent of our financial institution fraud caseload is generated by referrals from within the FDIC. The Department of Justice is the other primary source of referrals. Our investigative work also assists the Corporation as it pursues parallel enforcement and/or civil actions. Our investigative staff will continue to work closely with all FDIC offices to maximize the benefits that can be derived as we each pursue our missions. Another area where our investigations target issues of concern to the Corporation involves our work on consumer protection issues such as privacy, identity theft, and misrepresentation of FDIC insurance or affiliation. These are times of significant internal change and transition for the OIG. In addition to the former IG's retirement, we have lost several staff to buyouts, retirements, and attrition. We appreciate their many contributions to our office and wish them well in the future. We will continue to assess optimum staffing levels and our organizational structure to ensure we are best positioned to assist the Corporation as it undergoes transition and pursues the corporate priorities. In closing, I would like to acknowledge FDIC Board Member James Gilleran, Director of the Office of Thrift Supervision (OTS), who announced on April 18, 2005 that he would be leaving his position effective April 29. Mr. Gilleran served on the FDIC Audit Committee, and we appreciated his interest in the work of our office over the years. On April 27, the White House announced its intention to nominate John Reich, Vice Chairman of the Board of Directors of the FDIC, to fill the position of Director of the OTS. He will continue to serve as Vice Chairman pending his confirmation by the Senate. As the FDIC Vice Chairman and Chairman of the Audit Committee, Mr. Reich has been a consistent supporter of a strong OIG, and it has been a pleasure to work with him. On behalf of the OIG, I wish him great success in his pursuit of a new leadership role in the financial services industry and look forward to continuing to work with him on regulatory issues of mutual interest.
Patricia M. Black OverviewManagement and Performance ChallengesThe Management and Performance Challenges section of our report presents OIG results of audits, evaluations, and other reviews carried out during the reporting period in the context of the OIG's view of the most significant management and performance challenges currently facing the Corporation. We identified the following seven management and performance challenges and, in the spirit of the Reports Consolidation Act of 2000, we presented our assessment of them to the Chief Financial Officer of the FDIC in December 2004. The Act calls for these challenges to be presented in the FDIC's consolidated performance and accountability report. The FDIC includes such reporting as part of its Annual Report. Our work has been and continues to be largely designed to address these challenges and thereby help ensure the FDIC's successful accomplishment of its mission.
OIG work conducted to address these areas during the current reporting period includes 17 audit and evaluation reviews containing questioned costs and funds put to better use of $11.9 million and 37 nonmonetary recommendations; investigations addressing a number of the areas of challenge; comments and input to the Corporation's draft policies in significant operational areas; participation at meetings, symposia, conferences, and other forums to jointly address issues of concern to the Corporation and the OIG; and assistance provided to the Corporation in such areas as presentations on red flags of fraud and review of the Corporation's draft 2005 Annual Performance Plan. Investigations: Making an ImpactIn the Investigations section of our report, we feature the results of work performed by OIG agents in Washington, D.C.; Atlanta; Dallas; and Chicago. OIG agents conduct investigations of alleged criminal or otherwise prohibited activities related to the FDIC and its programs. In conducting investigations, the OIG works closely with U.S. Attorneys' Offices throughout the country in attempting to bring to justice individuals who have defrauded the FDIC. The legal skills and outstanding direction provided by Assistant U.S. Attorneys with whom we work are critical to our success. The results we are reporting for the last 6 months reflect the efforts of U.S. Attorneys' Offices throughout the United States. Our write-ups also reflect our partnering with the Federal Bureau of Investigation, the Internal Revenue Service, and other law enforcement agencies in conducting investigations of joint interest. Additionally, we acknowledge the invaluable assistance of the FDIC's Divisions and Offices with whom we work closely to bring about successful investigations. Investigative work led to indictments or criminal charges against 13 individuals and convictions of 8 defendants during the period. Criminal charges remained pending against 31 individuals as of the end of the reporting period. Fines, restitution, and recoveries resulting from our cases totaled approximately $24.1 million. This section of our report also includes a discussion of the work of our Electronic Crimes Unit and cites recognition of several of our Special Agents. OIG Organization: Pursuing OIG GoalsIn the Organization section of our report, we note some of the significant internal activities that the FDIC OIG has pursued during the past 6 months in furtherance of our four strategic goals and corresponding objectives. These activities complement and support the audit, evaluation, and investigative work discussed in the earlier sections of our report. Activities of OIG Counsel and cumulative OIG results covering the past five reporting periods are also shown in this section. Statistical Information Required by the Inspector General ActThis section of our report contains much of the statistical information required under the Inspector General Act, as amended. Other MaterialWe bid farewell to our former Inspector General, Gaston L. Gianni, Jr., and four other retired OIG staff members whose contributions to our office are very much appreciated. Highlights
Management and Performance Challenges
We identified the following challenges, and the Corporation included them in its 2004 Annual Report:
1. Corporate Governance in Insured Depository InstitutionsCorporate governance is generally defined as the fulfillment of the broad stewardship responsibilities entrusted to the Board of Directors, officers, and external and internal auditors of a corporation. A number of well-publicized announcements of business and accountability failings, including those of financial institutions, have raised questions about the credibility of management oversight and accounting practices in the United States. In certain cases, board members and senior management engaged in high-risk activities without proper risk management processes, did not maintain adequate loan policies and procedures, and circumvented or disregarded various laws and banking regulations. In an increasingly consolidated financial industry, effective corporate governance is needed to ensure adequate stress testing and risk management processes covering the entire organization. Adequate corporate governance protects the depositor, institution, nation's financial system, and FDIC in its role as deposit insurer. A lapse in corporate governance can lead to a rapid decline in public confidence, with potentially disastrous results to the institution. The Sarbanes-Oxley Act of 2002 has focused increased attention on management assessments of internal controls over financial reporting and the external auditor attestations of these assessments. Strong stewardship along with reliable financial reports from insured depository institutions are critical to FDIC mission achievement. Supervision and insurance aspects of the Corporation's mission can be complicated and potentially compromised by poor quality financial reports and audits. In the worst case, illegal and otherwise improper activity by management of insured institutions or their boards of directors can be concealed, resulting in potential significant losses to the FDIC insurance funds. The FDIC has initiated various measures designed to mitigate risks posed by these concerns, such as reviewing the bank's board activities and ethics policies and practices and reviewing auditor independence requirements. In fact, many of the Sarbanes-Oxley Act requirements parallel those already applicable to the FDIC. The FDIC also reviews publicly traded companies' compliance with Securities and Exchange Commission regulations and the policies of the Federal Financial Institutions Examination Council to help ensure accurate and reliable financial reporting through an effective external auditing program and on-site FDIC examination. Other corporate governance initiatives include issuing Financial Institution Letters, allowing bank directors to participate in regular meetings between examiners and bank officers, maintaining a "Directors' Corner" on the FDIC Web site, and expanding the Corporation's "Directors' College" program, as well as expanding examiner guidance on the risks posed by dominant officials. The FDIC has made significant strides; however, achieving sound corporate governance without undue regulatory burden remains a management challenge. The assessment of management is one of the most important aspects of a bank examination. Failure to appropriately evaluate management risks increases the opportunity for fraud or mismanagement to go undetected and uncorrected and could ultimately cause an institution to fail. Independent boards of directors, effective security programs, and strong commitments to sound internal control, and compliance with laws and regulations, all complement the FDIC's supervision and monitoring of insured depository institutions. Our investigative work is one way of addressing corporate governance issues. In a number of cases, financial institution fraud is a principal contributing factor to an institution's failure. Unfortunately, the principals of some of these institutions-that is, those most expected to ensure safe and sound corporate governance-are at times the parties perpetrating the fraud. Our Office of Investigations plays a critical role in addressing such activity. (See the Investigations section of this report for specific examples of bank fraud cases involving corporate governance weaknesses.) 2. Management and Analysis of Risks to the Insurance FundsA primary goal of the FDIC under its insurance program is to ensure that its deposit insurance funds do not require augmentation by the U.S. Treasury. Achieving this goal is a challenge that requires effective communication and coordination with the other federal banking agencies. The FDIC engages in an ongoing process of proactively identifying risks to the deposit insurance funds and adjusting the risk-based deposit insurance premiums charged to the institutions. Recent trends and events continue to pose risks to the funds. The consolidations that have occurred and may continue to occur among banks, securities firms, insurance companies, and other financial services providers resulting from the Gramm-Leach-Bliley Act involve increasingly diversified activities and associated inherent risks. The bank mergers have created "large banks," which are generally defined as institutions with assets of over $25 billion. For many of these institutions, the FDIC is the insurer but is not the primary federal regulator. In addition, the FDIC is the primary federal regulator for a number of industrial loan companies (ILCs), which are insured depository institutions owned by organizations that are subject to varying degrees of federal regulation. ILC charters allow mixing of banking and commerce, which is otherwise prohibited for most other depository institutions owned by commercial firms. The FDIC has instituted controls in its processes for deposit insurance applications, safety and soundness examinations, and offsite monitoring for supervising ILCs and their parent companies, particularly in cases where consolidated supervision is not provided by another federal regulator. The failure of a large bank, along with the potential closing of closely affiliated smaller institutions, could result in losses to the deposit insurance funds that require significant increases in premium assessments from all insured institutions. To address the risks associated with large banks for which the FDIC is the insurer but is not the primary federal regulator, the FDIC initiated, in 2002, the Dedicated Examiner Program for the largest banks in the United States. One senior examiner from the FDIC is dedicated to each institution and participates in targeted reviews or attends management meetings. Additionally, case managers closely monitor such institutions through the Large Insured Depository Institutions Program's quarterly analysis and executive summaries and consistently remain in communication with their counterparts at the other regulatory agencies, frequently attending pre-examination meetings, post-examination meetings, and exit board meetings. Large banks may pose greater risks to the insurance funds as a result of the Basel II capital accord, which aims to align capital reserves more closely with the risks faced by banks and thrifts operating internationally. The Basel II standard is mandatory for large internationally active banks that have either total commercial bank assets of $250 billion or more or foreign exposure of $10 billion or more. Basel II will have far-reaching effects on the management and supervision of the largest, most complex banking organizations in the world. The United States has an important role in Basel II implementation because it supervises more bank assets than the other accord participants. Issues that must be addressed before the United States implements the Basel II accord are: (1) assuring appropriate minimum capital standards for banks regardless of the results of proposed capital models, (2) establishing a consistent supervisory process for ensuring that banks' internal risk estimates are sound and conservative, and (3) vetting any potential anti-competitive effects with all interested parties. There is also ongoing consideration to merging the Bank Insurance Fund (BIF) and Savings Association Insurance Fund (SAIF). The merged fund would not only be stronger and better diversified but would also eliminate the concern about a deposit insurance premium disparity between the BIF and the SAIF. Assessments in the merged fund would be based on the risk that institutions pose to that fund. The Corporation has worked hard to bring about deposit insurance reform, and during the reporting period the FDIC Chairman again testified on deposit insurance reform before the House Financial Services Committee, Subcommittee on Financial Institutions and Consumer Credit. As the banking industry has become more sophisticated, the FDIC has developed cutting edge risk-management techniques to identify, measure, and manage risk to the insurance funds. In 2003 the FDIC created its Risk Analysis Center to better coordinate risk monitoring and action plans among the various business units in the FDIC. The Risk Analysis Center represents a best practice that brings together economists, examiners, financial analysts, and others involved in assessing risk to the banking industry and the deposit insurance funds. Tracking and Evaluating MERIT GuidelinesFor examinations commencing after March 31, 2002, the Division of Supervision and Consumer Protection (DSC) implemented the Maximum Efficiency, Risk-Focused, Institution Targeted Examinations Program (MERIT) guidelines to assist examiners in the risk-focusing process for well-rated, well-capitalized banks with assets totaling $250 million or less, while maintaining the integrity of the examination process. Subsequently, DSC increased the total asset threshold to $1 billion for examinations commencing after January 31, 2004. The MERIT procedures reemphasized existing risk-focused examination procedures and the use of examiner judgment to properly assess a financial institution's risk profile. The MERIT guidelines established loan penetration ratios to help standardize the percentage of loans reviewed during MERIT examinations.In an audit conducted during the reporting period, we assessed the adequacy of processes, reports, and other data that DSC uses in monitoring MERIT examination coverage of financial institutions. We determined that DSC collects and evaluates readily available information related to the efficiency, quality, and integrity of all examinations, including those conducted under the MERIT guidelines. This information shows that application of the MERIT guidelines for well-rated and well-capitalized institutions has increased examination efficiency primarily as the result of fewer loans being reviewed compared to prior risk-focused examinations. Further, DSC has risk management processes and monitoring systems in place for monitoring its overall examination program and the risks to individual institutions and the industry as a whole. However, we reported that DSC could benefit from a monitoring process that specifically evaluates, in terms of risk, the outcome of the reduced loan penetration at MERIT examinations, either at the institution level or, more broadly, at the regional or national level. Such ongoing analysis would assist DSC in determining whether recommended loan penetration ranges under MERIT are commensurate with the risk associated with various types of loan portfolios in low-risk institutions. We made a recommendation to that effect. We also found that examiners are required to justify loan penetration levels above, but not below, MERIT-recommended ranges. We recommended a clarification of this policy to promote the balance DSC is seeking to achieve in providing risk-based coverage under MERIT and to ensure that reduced loan penetration is adequately supported. In response to our draft report, DSC provided additional information on its existing and planned monitoring processes that satisfy the first recommendation. DSC concurred with the second recommendation regarding justification of reduced loan penetration ratios. 3. Security ManagementThe FDIC relies heavily upon automated information systems to collect, process, and store vast amounts of banking information. Much of this information is used by financial regulators, academia, and the public to assess market and institution conditions, develop regulatory policy, and conduct research and analysis on important banking issues. Ensuring the confidentiality, integrity, and availability of this information in an environment of increasingly sophisticated security threats requires a strong, enterprise-wide information security program. It also requires compliance with applicable statutes and policies aimed at promoting information security throughout the federal government. One such statute is Title III of the E-Government Act of 2002, commonly referred to as the Federal Information Security Management Act of 2002 (FISMA). As a result of focused efforts over the past several years, the FDIC has made significant progress in improving its information security controls and practices and addressing current and emerging information security requirements mandated by FISMA. However, the FDIC recognized that continued improvements in its information security program and practices were needed. In its 2004 annual report, the FDIC identified information security as a high vulnerability issue within the Corporation. The FDIC also identified improvements in its information security program as a major corporate priority in its 2004 Annual Performance Plan. Actions taken as a result have strengthened the program and contributed to the removal of information systems security as a reportable condition in the Government Accountability Office's (GAO) financial statement audit of the insurance funds. Although progress in strengthening the FDIC's information security program and practices has been notable, additional control improvements and associated implementation activities are necessary. This is challenging because as a result of the Division of Information Technology's (DIT) transformation initiatives, a large number of staff will be leaving, and DIT will be seeking to become more aligned, focused, and efficient. Continued management attention is needed to ensure that the FDIC's information security risk management program and practices are consistent with National Institute of Standards and Technology standards and guidance and current best practices in the industry. The FDIC also needs to ensure the effectiveness of its oversight of contractors with access to sensitive data, ensure the security of its network resources, and ensure that its enterprise security architecture is fully defined and integrated with corporate business and information technology operations. Security-related threats include those focusing on disrupting the economic security of our nation. The FDIC and insured depository institutions need to ensure sound disaster recovery and business continuity planning is present to safeguard depositors, investors, and others that depend on the financial services. Security Controls Over the FDIC's E-mail InfrastructureE-mail is an integral aspect of the FDIC's business operations. During the reporting period we issued the results of an audit conducted on our behalf by International Business Machines (IBM) Business Consulting Services related to e-mail security. We concluded that the FDIC had implemented many of the security controls recommended by government-wide standards. However, the FDIC needed to take additional steps to ensure adequate confidentiality, integrity, and availability of data stored and transmitted in e-mail. Our report included a total of eight recommendations to strengthen technical security controls, improve the vulnerability scanning process, and ensure retention of electronic records when employees leave the Corporation. The Corporation's response adequately addressed our concerns. Security of the ViSION ApplicationThe Virtual Supervisory Information on the Net application (ViSION) is a major application that provides access to financial, examination, and supervisory information on financial institutions. The information contained in the application is highly confidential and not available to the public. We audited the adequacy of the progress that the FDIC has made in implementing the agreed-to corrective actions from our prior report entitled, FDIC's Virtual Supervisory Information on the Net Application, issued on July 30, 2004. In that report we had concluded that key management and operational controls provided only limited assurance of adequate security and made six recommendations to address our concerns. In our follow-up report, we concluded that the Corporation had made substantial progress in implementing corrective actions on our earlier recommendations. Five of the six recommendations were closed and the remaining corrective action was to be completed by March 31, 2005. The OIG has begun its 2005 work pursuant to the FISMA. As in past evaluations, we will evaluate the effectiveness of the FDIC's security program and practices, including its compliance with FISMA and related policies, procedures, standards, and guidelines. We will assess progress made relative to the baseline established in our 2004 report as well. We expect to report our results in our next semiannual report. 4. Money Laundering and Terrorist FinancingThe nation continues to face the global threat of terrorism. In response to this threat, the Congress enacted the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001, Public Law 107-56 (USA PATRIOT Act), which expands the Treasury Department's authority initially established under the Bank Secrecy Act of 1970 (BSA) to regulate the activities of U.S. financial institutions, particularly their relations with individuals and entities with foreign ties. Specifically, the USA PATRIOT Act expands the BSA beyond its original purpose of deterring and detecting money laundering to also address terrorist financing activities. In today's global banking environment, where funds are transferred instantly and communication systems make services available internationally, a lapse at even a small financial institution outside of a major metropolitan area can have significant implications across the nation. The reality today is that all institutions are at risk of being used to facilitate criminal activities, including terrorist financing. Through its examiners, the FDIC seeks to ensure that institutions have a strong BSA program to address money laundering and terrorist financing concerns. While many FDIC-supervised institutions are diligent in their efforts to establish, execute, and administer effective BSA compliance programs, there have been instances where controls and efforts were lacking. When such instances are identified in the course of examinations, the FDIC may request bank management to address the deficiencies in a written response to the FDIC, outlining the corrective action proposed and establishing a timeframe for implementation, or the FDIC may pursue an enforcement action. The FDIC needs to strengthen its follow-up process for BSA violations. The FDIC is taking action to expand its pool of BSA specialists, ensure adequate coverage of BSA compliance in state examinations, and update its BSA examination in conjunction with other federal regulators. In addition, in September 2004, the Financial Crimes Enforcement Network (FinCEN), an arm of the U.S. Treasury Department, signed an information-sharing Memorandum of Understanding with the Federal Banking Agencies (FBAs), including the FDIC. The Memorandum of Understanding requires an increased level of BSA reporting and accountability between the FBAs and FinCEN. Specifically, the FBAs will notify FinCEN of significant violations of BSA laws and regulations by institutions, enforcement actions taken, and resolution of enforcement actions. Similarly, FinCEN, based on its analyses of BSA violations, will notify FBAs of common BSA compliance deficiencies, patterns, and best practices; and assist FBAs in identifying BSA compliance deficiencies within banking organizations. The continuing challenge facing the FDIC is to ensure that banks maintain effective BSA programs that will ultimately create an environment where attempts to use the American financial system for money laundering or terrorist financing will be identified and thwarted. The FDIC anti-money laundering supervision program is a matter for continued monitoring in the Corporation's 2004 annual report. OIG Audits the FDIC's Supervision of an Institution's Compliance with BSADuring the reporting period, we issued a report on the FDIC's supervision of a specific institution's compliance with BSA. The audit included a review of selected institutions whose assets and insured deposits had been sold by the FDIC to the institution that was the principal focus of our audit. We conducted this audit in response to a letter from the Chairman of the Senate Committee on Banking, Housing, and Urban Affairs, requesting our independent assessment of the circumstances related to the institution's BSA violations. We provided copies of the report to the Committee Chairman and Ranking Member concurrent with release of the report to the Corporation. The audit report contains extensive examination-related and other sensitive information and will be made publicly available only in summary fashion. We reported that responsibilities to ensure compliance with the BSA were not adequately fulfilled by either institution management or the FDIC. Corporate governance at the financial institution and two former institutions was not sufficient to ensure that they met BSA requirements. The FDIC's examinations identified significant BSA violations and deficiencies, but the examinations generally lacked sufficient follow-up on corrective measures promised but not implemented by institution management. Consequently, weak BSA compliance programs persisted for extended periods. In addition, the FDIC should have more thoroughly considered the impact of BSA compliance violation and deficiency histories in connection with the Corporation's decision to qualify the potential acquirers of a failed institution. Our report made the following recommendations to FDIC management:
The FDIC concurred with our findings and is making significant improvements in its supervision of institution BSA compliance programs in response to our recommendations and its own initiatives. 5. Protection of Consumers' InterestsIn addition to its mission of maintaining public confidence in the nation's financial system, the FDIC also serves as an advocate for consumers through its oversight of a variety of statutory and regulatory requirements aimed at protecting consumers from unfair and unscrupulous banking practices. The FDIC is legislatively mandated to enforce various statutes and regulations regarding consumer protection and civil rights with respect to state-chartered, non-member banks and to encourage community investment initiatives by these institutions. The FDIC accomplishes its mission of protecting consumers under various laws and regulations by conducting compliance examinations and Community Reinvestment Act (CRA) evaluations. The FDIC takes enforcement actions to address compliance violations, encourages public involvement in the community reinvestment process, assists financial institutions with fair lending and consumer compliance through education and guidance, and provides assistance to various parties within and outside of the FDIC. The Corporation has also developed a program to examine institution compliance with privacy laws. The FDIC also has a Community Affairs program that provides technical assistance to help banks meet their responsibilities under the CRA. The Corporation will need to remain diligent in its efforts to work with the other federal banking regulators to develop uniform policy changes for CRA. A challenge facing the FDIC and other regulators is the protection of consumer interests while minimizing regulatory burden. Another area of current emphasis is financial literacy, aimed specifically at low- and moderate-income people who may not have had banking relationships. The Corporation's "Money Smart" initiative is a key outreach effort. The FDIC also continues to maintain a Consumer Affairs program by investigating consumer complaints against FDIC-supervised institutions, answering consumer inquiries regarding consumer protection laws and banking practices, and providing data to assist the examination function. Further, the Corporation's deposit insurance program promotes public understanding of the federal deposit insurance system and seeks to ensure that depositors and bankers have ready access to information about the rules for FDIC insurance coverage. Protecting consumers from unscrupulous banking practices also continues to be a challenge. For example, "predatory lenders" knowingly lend more money than a borrower can afford to repay; charge high interest rates to borrowers based on their race or national origin and not on their credit history; charge fees for unnecessary or nonexistent products and services; pressure borrowers to accept higher-risk loans such as balloon loans, interest only payments, and steep pre-payment penalties; and "strip" homeowners' equity by convincing them to refinance again and again when there is no benefit to the borrower. These practices ultimately put borrowers at risk of losing their homes and other investments. A number of new consumer protection regulations have been introduced over the past several years. The emergence and continued expansion of electronic banking presents a challenge for ensuring that consumers are protected. The number of reported instances of identity theft has ballooned in recent years. The Corporation will need to remain vigilant in conducting comprehensive, risk-based compliance examinations that ensure the protection of consumer interests, analyzing and responding appropriately to consumer complaints, and educating individuals on money management topics, including identity protection and how to avoid becoming victims of "phishing" scams.[ 1 ] Our Office of Investigations' Electronic Crimes Unit has been involved in investigating e-mail "phishing" identity theft schemes that have used the FDIC's name in an attempt to obtain personal data from unsuspecting consumers who receive the e mails. Our investigations have also uncovered multiple schemes to defraud depositors by offering them misleading rates of return on deposits. These abuses are often effected through the misuse of the FDIC's name, logo, abbreviation, or other indicators suggesting that the products are fully insured deposits. Such misrepresentations induce the targets of schemes to invest on the strength of FDIC insurance while misleading them as to the true nature of the investments being offered. Our experience with such cases prompted us on March 4, 2003, to submit to the House Financial Services Committee Chairman, Michael Oxley, a legislative proposal to prevent misuse of the Corporation's guarantee of insurance. This proposal was incorporated in H.R. 1375: Financial Services Regulatory Relief Act of 2003. On March 24, 2004, H.R. 1375 was passed by the House of Representatives and referred to the U.S. Senate. Section 615 of H.R. 1375, as we suggested, would provide the FDIC with enforcement tools to limit misrepresentations regarding FDIC deposit insurance coverage. We appreciate past Congressional support of this measure and encourage continued consideration of such a proposal. The OIG has undertaken an audit of predatory lending, which is now in process. Our objective is to determine whether DSC has established and implemented an adequate program for identifying, assessing, and addressing the risks posed to institutions and consumers from predatory lending practices. We will issue our results in our next semiannual report. 6. Corporate Governance in the FDICCorporate governance within the FDIC is the responsibility of the Board of Directors, officers, and operating managers in fulfilling the Corporation's broad mission functions. It also provides the structure for setting goals and objectives, the means to attaining those goals and objectives, and ways of monitoring performance. Management of the FDIC's corporate resources is essential for efficiently achieving the FDIC's program goals and objectives. Also, the Administration has outlined management initiatives for departments and major agencies in the President's Management Agenda (PMA). These initiatives are (1) strategic management of human capital, (2) competitive sourcing, (3) improved financial management, (4) expanded electronic government, and (5) budget and performance integration. Although the FDIC is not subject to the PMA, it has given priority attention to continuing efforts to improve operational efficiency and effectiveness, consistent with the PMA. The initiatives taken and opportunities for improvement are discussed below along with other issues that pose significant elements of risk to attaining the FDIC's program goals and objectives. Management of Human CapitalThe FDIC, like other organizations, continues to be affected by changing technology, market conditions, initiatives designed to improve its business processes, an aging workforce, and the unknown. Such events impact needed staffing levels and required skills going forward. Since 2002, the FDIC has been working to create a flexible permanent workforce that is poised to respond to sudden changes in the financial sector. FDIC executives announced workforce planning initiatives providing for human resources flexibilities, the establishment of a Corporate Employee Program, a Buyout Program, and reductions-in-force. Designing, implementing, and maintaining effective human capital strategies-including developing a coherent human capital blueprint that comprehensively describes the FDIC's human capital framework and establishes a process for agency leaders to systematically monitor the alignment and success of human resources-related initiatives-are critical priorities and must continue to be the focus of centralized, sustained corporate attention. The FDIC's training and development function, known as the FDIC Corporate University, will be a key ingredient in the successful implementation of the FDIC's Corporate Employee Program and other corporate efforts to address skill and competency requirements. Workforce management is a matter for continued monitoring in the Corporation's 2004 annual report. DSC Workforce PlanningAs workload demands change and downsizing occurs at the FDIC, the Corporation has been developing a human capital framework to help ensure the readiness of its staff to carry out the Corporation's mission, recognizing the need to engage in effective workforce planning. During the reporting period, we reviewed such efforts related to DSC because it accounts for more than one half of all FDIC employees and because it is a primary business line responsible for ensuring the safety and soundness of insured financial institutions and for protecting consumers' rights. We assessed DSC's efforts to: (1) determine critical skills and competencies needed to achieve current and future corporate goals and objectives, (2) identify gaps in skills and competencies that need to be addressed, and (3) develop strategies to address current gaps in skills and competencies and future workforce needs. We used Office of Personnel Management (OPM) and GAO guidance to evaluate DSC's workforce planning efforts. We determined that DSC is engaging in workforce planning activities consistent with OPM and GAO guidance. Nevertheless, more work is needed to finalize and communicate DSC's workforce planning efforts to DSC employees and others. Considering the efforts that DSC had underway, and expanding on those, we made five recommendations related to the following: incorporating the Corporate Employee Program into the staffing strategy and communicating that strategy, validating the model DSC is developing and determining how it will be used, evaluating the benefits of a skills assessment to identify competency gaps, determining whether DSC's existing training system can be used as a corporate repository, and defining how existing mechanisms interrelate and how the success of each will be monitored and measured. DSC generally concurred with our five report recommendations to enhance its on-going efforts. While workforce planning is a fundamental component of DSC's overall management process, DSC will need to ensure that its workforce planning strategy and initiatives fit into the FDIC's overall corporate workforce plan. In this regard, the FDIC's Division of Administration (DOA) plans to issue guidance that FDIC divisions and offices can use to facilitate workforce planning efforts. Competitive SourcingThe FDIC recently awarded long-term contracts to consolidate outsourced information technology activities. While these contracts permitted the FDIC to solicit among well-qualified sources under task orders, the FDIC's ability to compete was generally limited to a small number of firms. Attaining the desired services at competitive prices presented a significant challenge for the FDIC. We issued the results of a preaward audit that we conducted related to the information technology contracts. We found no significant exceptions in doing our work. Improved Financial ManagementThe FDIC plans to field a new financial management system during 2005 that will consolidate the operations of multiple systems. Named the New Financial Environment (NFE), this initiative will modernize the FDIC's financial reporting capabilities. Implementing NFE and interfacing other systems with NFE has and will continue to require significant efforts and poses major challenges. OIG Reviews of NFEIn 2001, the FDIC's Board of Directors approved the business case for NFE with a total estimated project cost of $40.7 million. In June 2004, the Board approved the business case to re-baseline the NFE project with additional funding of $18 million. Division of Finance management expects to implement the NFE core financial system by June 30, 2005, that is, functionality for accounts payable, accounts receivable, general ledger, budget, procurement, treasury management, projects, asset management, and reporting and portions of the cost management modules. We conducted an audit of management controls over the re-baselined NFE project and issued the results of that effort during the reporting period. We reported that the FDIC has established and implemented adequate management controls for the re-baselined project. However, project planning for NFE system implementation did not adequately cover post-installation activities as recommended by federal guidance. Specifically, the transition and data conversion plans and design documents do not provide policies and procedures or assignments of responsibility and accountability to ensure that post-installation tasks such as verifying data integrity, handling final disposition of the legacy system data, and monitoring of the first reporting cycle are adequately performed. The lack of planning for these activities limits the FDIC's preparedness for resolving problems and abnormalities that could affect reliability and availability of the operational NFE system. We recommended that the FDIC develop a plan or modify existing plans for NFE system implementation to address post-installation tasks and related controls, including policies, procedures, and assignments of responsibility and accountability. FDIC management agreed with the recommendation and will expand NFE project planning to further address post-installation tasks and related controls. We had two other audits of NFE ongoing during the reporting period. In one, we examined NFE testing. We issued a draft report on that assignment and will issue final results in our upcoming semiannual report. As for the second audit, we were seeking to review NFE system and data conversion activities. Our audit objective was to determine whether systems and data conversion plans and activities are adequate to minimize the risk of errors and omissions during NFE implementation. However, we terminated that assignment because we were not able to collect sufficient, competent, and relevant evidence in a timely manner as required by generally accepted government auditing standards to provide a reasonable basis for audit conclusions related to our objective. We advised management of some of the concerns we identified and will issue a report on work performed up to the time of termination. We will also provide audit coverage of NFE implementation after the system is deployed. E-GovernmentThe FDIC's E-government strategy is a component of the enterprise architecture which focuses on service delivery for the external customers of the FDIC. The FDIC issued Version One of its E-government Strategy in November 2002 and is in the process of establishing a task force to update the strategy. The FDIC has initiated a number of projects that will enable the FDIC to improve internal operations, communications, and service to members of the public, businesses, and other government offices. The projects include: Call Report Modernization, Virtual Supervisory Information on the Net, Asset Servicing Technology Enhancement Project, NFE, Corporate Human Resources Information System, and FDIConnect. The risks of not implementing E-government principles are that the FDIC will not efficiently communicate and serve its internal and external customers. The OIG is currently auditing the Corporation's E-government strategy and will issue the results of that work in the next semiannual reporting period. This work is examining whether the FDIC adequately implemented E-government principles in its operations and information exchanges with FDIC-insured financial institutions and complied with applicable portions of the Government Paperwork Elimination Act. Risk Management and Assessment of Corporate PerformanceWithin the business community, there is a heightened awareness of the need for a robust risk management program. Because of past corporate governance breakdowns at some major corporations, organizations are seeking a "portfolio" view of risks and the launch of proactive measures against threats that could disrupt the achievement of strategic goals and objectives. To address these needs, a best practice has developed--enterprise risk management (ERM). ERM is a process designed to: identify potential events that may affect the entity, manage identified risks, and provide reasonable assurance regarding how identified risks will affect the achievement of entity objectives. In April 2004, the FDIC's Chief Financial Officer changed the name of the Office of Internal Control Management to the Office of Enterprise Risk Management (OERM) and the OERM has begun developing an ERM program for the FDIC. The migration from internal control to enterprise risk management perspectives and activities presents challenges and opportunities for the FDIC. In the spirit of the Government Performance and Results Act of 1993 (GPRA), the FDIC prepares a strategic plan that outlines its mission, vision, and strategic goals and objectives within the context of its three major business lines; an annual performance plan that translates the vision and goals of the strategic plan into measurable annual goals, targets, and indicators; and an annual performance report that compares actual results against planned goals. In addition, the FDIC Chairman develops a supplemental set of "stretch" annual corporate performance objectives based on three strategic areas of focus that cut across the Corporation's three business lines: Sound Policy, Stability, and Stewardship. The Division of Finance monitors the Corporation's success in meeting both sets of performance objectives and develops quarterly reports on the FDIC's progress. Executive and managerial pay are linked to performance on both the Chairman's objectives and those in the annual performance plan. The Corporation is continually focused on establishing and meeting annual performance goals that are outcome-oriented, linking performance goals and budgetary resources, implementing processes to verify and validate reported performance data, and addressing cross-cutting issues and programs that affect other federal financial institution regulatory agencies. OIG efforts addressing risk management and corporate performance assessment during the reporting period included the following. Enterprise Risk Management ActivityWe met with OERM to share views and coordinate issues regarding consolidated annual reporting, the balanced scorecard performance initiative, and the impact of the December 2004 revision to the Office of Management and Budget (OMB) Circular A 123, "Management's Responsibility for Internal Control." Review of 2004 Draft Annual Report and Draft 2005 FDIC Performance Plan We provided advisory comments on these documents to the Division of Finance. Our suggestions related to the performance plan included: (1) improving the plan's linkage to the 2005 corporate performance objectives, (2) considering performance goals for key resource management activities, (3) clarifying certain performance targets, and (4) improving internal control and information security program discussions. Issuance of Informational Analysis of Linkage Between the Corporation's Performance Measurement Processes We provided a document to the Division of Finance for its use in corporate performance management activities. Our paper includes a crosswalk analysis and observations of the FDIC's Corporate Performance Objectives and the separate GPRA Plan. It builds on past OIG advisory comments and may be useful as a basis for additional analysis aimed at achieving a more clearly integrated performance measurement structure. Security of Critical InfrastructureTo effectively protect critical infrastructure, the FDIC's challenge in this area is to implement measures to mitigate risks, plan for and manage emergencies through effective contingency and continuity planning, coordinate protective measures with other agencies, determine resource and organization requirements, and engage in education and awareness activities. The FDIC will need to continue to work with the Department of Homeland Security and the Finance and Banking Information Infrastructure Committee, created by Executive Order 23231 and chaired by the Department of the Treasury, on efforts to improve security of the critical infrastructure of the nation's financial system. To address this risk, the FDIC is sponsoring outreach conferences for the Financial and Banking Information Infrastructure Committee and Financial Services Sector Coordinating Council through 2005, which will address protecting the financial sector. On December 17, 2003, the President signed Homeland Security Presidential Directive (HSPD) - 7, Critical Infrastructure Identification, Prioritization and Protection. HSPD - 7 established a national policy for federal departments and agencies to identify and prioritize United States critical infrastructure and key resources and to protect them from terrorist acts. On June 17, 2004, OMB issued Memorandum M-04-15, Development of the HSPD-7 Critical Infrastructure Protection Plans to Protect Federal Critical Infrastructures and Key Resources. The memorandum provides guidance regarding the format and content of critical infrastructure protection plans that federal agencies are required to submit to the OMB. Although the FDIC has determined that it does not maintain critical infrastructure or key resources as intended by HSPD - 7, the FDIC is required to report to OMB on its ability to ensure the continuity of its business operations in the event of a physical or cyber attack. The FDIC provided its Critical Infrastructure Protection plan to OMB in August 2004. However, the FDIC will need to ensure that the Plan is kept current and up-to-date, particularly in light of transformation activities in DIT. With respect to information technology contingency planning, the FDIC has continued capability to recover its mainframe and server platforms necessary to restore operations in the event of a disaster. However, testing for data restoration needs to be done continually. The FDIC's Business Continuity Plan (BCP) addresses critical business functions in key divisions and offices, and the Corporation has completed an updated business impact analysis and revised the plan accordingly. Continued testing and updates of the plan must be part of a sound BCP process. The OIG will be conducting work to monitor business continuity efforts going forward. Management of Major ProjectsProject management involves defining, planning, scheduling, and controlling the tasks that must be completed to reach a goal and allocating resources to perform those tasks. The FDIC has engaged in several multi-million dollar projects, such as the NFE project discussed earlier, Central Data Repository, and Virginia Square Phase II Construction. Without effective project management, the FDIC runs the risk that corporate requirements and user needs may not be met in a timely, cost-effective manner. Particularly in light of downsizing, the FDIC needs to be vigilant in overseeing major projects and related costs. Project management is a matter for continued monitoring in the Corporation's 2004 annual report. In September 2002, the FDIC established the Capital Investment Review Committee (CIRC) as the control framework for determining whether a proposed investment is appropriate for the FDIC Board of Directors' consideration, overseeing approved investments throughout their life cycle, and providing quarterly capital investment reports to the Board. The CIRC generally monitors projects valued at more than $3 million. The FDIC also developed the Chief Information Officer's Council to recommend and oversee technology strategies, priorities, and progress. The work of the Council encompasses the entire portfolio of technology projects, including those below the threshold addressed by the CIRC. Beginning with the 2003 budget, the FDIC began budgeting and tracking capital investment expenses as a separate component of the budget to enhance management's ability to focus on such projects. Project funds established within the investment budget are to be available for the life of the project rather than for the fiscal year. Final responsibility for approving the initial creation or modification of a project's capital investment budget rests with the FDIC's Board of Directors. In addition, DIT has recently adopted the Rational Unified Process system development life cycle model and has established a Project Management Office. Both of these initiatives should result in additional oversight and control mechanisms for corporate projects. The FDIC's System Development Life Cycle (SDLC) methodology and the related control framework can benefit from implementing identified best practices. The FDIC has selected a risk-based SDLC methodology and developed a statement of work to implement the new methodology. Also, issuing detailed information technology enterprise architecture guidance can help implement higher-level policy and general guidance. As these initiatives are addressed, the FDIC should promptly implement the necessary control framework. Doing so would; provide the Corporation with greater assurance that major projects meet cost, schedule, and quality goals; the development process continually improves; all system development projects are consistent with the FDIC enterprise architecture; and effective security controls exist in all completed systems. Cost Containment and Procurement IntegrityAs steward for the BIF, SAIF, and the Federal Savings and Loan Insurance Corporation Resolution Fund, the FDIC strives to identify and implement measures to contain and reduce costs, either through more careful spending or by assessing and making changes in business processes to increase efficiency. A key challenge to containing costs relates to the contracting area. To assist the Corporation in accomplishing its mission, contractors provide services in such areas as information technology, legal matters, loan servicing, and asset management. To contain costs, the FDIC must ensure that its acquisition framework-its policies, procedures, and internal controls-is marked by sound planning; consistent use of competition; fairness; well-structured contracts designed to result in cost-effective, quality performance from contractors; and vigilant oversight management to ensure the receipt of goods and services at fair and reasonable prices. OIG Work Focuses on Cost Containment and Procurement ActivitiesMuch of the OIG's audit and evaluation work over the reporting period addressed procurement issues, all in the interest of enhancing the effectiveness of contracting and reducing costs of contracted goods and services. Examples of work in this area follow. Local Telecommunications We conducted an evaluation to assess whether the FDIC is procuring local telecommunications service agreements that offer the best value to the Corporation. This evaluation led us to conclude that the Corporation should reconsider existing procurement options for local telecommunications service in its headquarters, regional, and field locations. The FDIC had monthly service agreements with various regional telecommunications carriers nationwide that we felt should be competed and reviewed for potential consolidation. Market surveillance needed to be updated to fully understand procurement options available to the FDIC. We recommended that the Corporation implement a strategy for its local telecommunications services. DIT and DOA were working on Statements of Work for the regional offices and Virginia Square to compete contract award for local calling service. In addition, DIT had begun discussions with the General Services Administration regarding contracting options and telecommunication programs available to the FDIC. DIT personnel indicated that the FDIC could reduce monthly local telecommunications costs by about 10 to 25 percent through long-term service agreements, increased competition, and alternative programs offered by the General Services Administration. Based on an annual budget of $1.3 million for local calling plans, we determined that the FDIC could save about $130,000 to $325,000 per year by implementing a strategy. The FDIC may also realize process efficiencies by consolidating local telecommunications billings. The report identified funds put to better use of $390,000 to reflect recurring savings over a 3-year period (i.e., $130,000 x 3). FDIC management agreed to conduct an evaluation but felt that projecting this amount was premature and could neither agree nor disagree with the OIG estimate at the time we issued the report. Price Reduction on Laptop ComputersWe conducted audit work related to the FDIC's 2003 purchase of 3,769 laptop computers. The objective of the audit was to determine whether the FDIC received the appropriate price on the computers. We concluded that the FDIC purchased laptop computers through a contractor based on a price quote that did not reflect current prices for the IBM computers that were purchased. As a result, the FDIC was overcharged by $1,967,863. We recommended that DOA pursue recovery of the $1,967,863 from the contractor. The Corporation planned corrective action that is responsive to our recommendation. We consider the $1,967,863 as questioned costs. Procurement of Administrative Goods and ServicesFrom May 1, 2003 through April 30, 2004, DOA purchases of administrative goods and services totaled about $101 million - $98 million for contracts and $3 million for procurement credit cards. We conducted an audit to determine whether the FDIC's procurement of administrative goods and services is economical and efficient. We reported that DOA had not developed a formal strategic approach for its procurements and, as a result, may not be taking full advantage of opportunities to reduce costs and maximize procurement efficiencies. Based on a savings rate comparable to that of the Department of Veterans Affairs, we estimated that the FDIC could save about $8.8 million (funds put to better use) over the next 3 years by developing a strategic approach, including performing spend analysis, for the procurement of such goods and services. In addition, DOA had not sufficiently established goals and performance measures for the procurement process. Therefore, DOA could not adequately evaluate the overall efficiency of its procurements or the impact of its procurement initiatives. We made two recommendations to address these issues and the Corporation generally agreed with them. The FDIC's Use of ConsultantsConsulting contracts can be a useful and effective tool for the Corporation, but they present certain risks. Consulting contracts are considered sensitive in nature and can potentially influence the authority, accountability, and responsibilities of FDIC officials. From January 1996 through March 2004, the FDIC awarded 213 consulting contracts valued at $123 million, which represents about 3 percent of the number of contracts awarded and about 5 percent of the value of all FDIC contracts awarded. To determine the use of, and benefits derived from, consulting services at the FDIC, we conducted an evaluation. Our sample included 34 contracts, valued at about $41 million. Overall, we concluded that the controls over the FDIC's use of consultants could be improved. Our report contains two recommendations for actions to strengthen the administration of specific contracts, and one recommendation to generally strengthen the controls over the FDIC's use of consultants. We again highlighted a lack of contract file documentation as a matter for further management attention. The Corporation was responsive to our recommendations. Other work related to this challenge during the reporting period included three post-award contract billing audits and one pre-award contract audit. The billing reviews identified $354,153 in questioned costs and $361,430 in funds put to better use. Management is currently addressing the findings in those audits. 7. Resolution and Receivership ActivitiesOne of the FDIC's responsibilities is planning and efficiently handling the resolution of failing FDIC-insured institutions and providing prompt, responsive, and efficient administration of failed financial institutions. These activities help maintain confidence and stability in our financial system. The Division of Resolutions and Receiverships (DRR) has outlined primary goals for three functional areas (listed below) that are relevant to the three major phases of its work: Pre-Closing, Closing, and Post-Closing of failed institutions. Each is accompanied by significant challenges. a. Deposit Insurance. The FDIC must provide customers of failed financial institutions with timely access to their insured funds and financial services. A significant challenge in this area is to ensure that FDIC deposit insurance claims and payment processes are prepared to handle large institution failures.b. Resolutions. As the FDIC seeks to resolve failing institutions in the least costly manner, its challenges include improving the efficiency of contingency planning for institution failures and ensuring effective internal FDIC communication and coordination as well as communication with the other primary federal regulators. c. Receivership Management. Related challenges include ensuring the efficiency and effectiveness of the receivership termination process and claims processing, continually assessing recovery strategies and investigative activities, collecting restitution orders, and charging receiverships for services performed under the Receivership Management Program. In addition to the challenges inherent in the three major phases of DRR work, DRR also faces challenges from a significant downsizing of its current staffing levels. Notwithstanding corporate restructuring, adequate resources are needed for DRR to perform its mission. Further, DRR is pursuing an information system enhancement project, the Asset Servicing Technology Enhancement Project (ASTEP), which is intended to create an integrated solution to meet the FDIC's current and future asset servicing responsibilities based on industry standards, best practices, and adaptable technology. Successfully implementing ASTEP is an important aspect of DRR mission achievement. OIG Work Addressing Resolution and Receivership IssuesThree of our audit reports this reporting period addressed resolution and receivership activities, as discussed below. Internal Loan ServicingWhen an FDIC-insured institution fails or is closed by a federal or state regulatory agency, the FDIC is appointed as receiver. The Corporation manages and sells the receivership's assets through a variety of strategies and identifies and collects monies due to the receivership. One aspect of DRR's management of receivership assets is servicing loans that are retained by the FDIC for management and disposition. As of August 31, 2004, the FDIC had an inventory of 273 receivership loans with a total book value of $119 million. We conducted an audit to determine whether DRR is adequately and efficiently managing and processing internally serviced loans. We found that DRR has an adequate management control process to ensure that funds from internally serviced loans and related transactions are properly reported and credited to the FDIC. However, in the interest of ensuring more efficient and effective loan servicing, we recommended that the Director, DRR, require a prompt supervisory review for internally serviced receivership loans assigned to account officers who are detailed or otherwise unable to manage their loan portfolios. FDIC management generally agreed with the recommendation and has taken or planned actions to address it. Receivership Dividend PaymentsThe receivership process includes liquidating failed institution assets and distributing any proceeds of the liquidation, in the form of receivership dividends, to the FDIC, uninsured depositors, and general creditors. We performed an audit to determine whether receivership dividends were properly authorized and adequately supported. We reported that DRR has established and implemented adequate controls over the receivership dividend payment process. However, we also found that from January 1, 2003 through December 31, 2004, the FDIC issued 18,339 paper checks to receivership dividend recipients. In our view, the FDIC could achieve savings associated with efficiency gains by moving to an electronic payment method. We therefore recommended that DRR assess the feasibility of making electronic payments to recipients of receivership dividends and take steps to request recipient bank routing information for future electronic receivership dividend payments. FDIC management agreed with the recommendations and has planned actions to address them. Asset Write-OffsWhen reasonable attempts to sell or recover assets have been unsuccessful and additional expenditure of FDIC resources is unjustified, the FDIC may write off the assets. In processing write-off transactions, the FDIC is required to report a canceled debt of $600 or more on Form 1099-C, Cancellation of Debt, to the Internal Revenue Service. We conducted an audit to determine whether DRR's decisions for writing off assets from failed financial insured depository institutions were properly justified and adequately supported. Our audit scope included 435 write-off cases, valued at $292 million. We reviewed a sample of 24 write-off cases valued at about $95 million. We reported that the FDIC has established a sound internal control process and procedures for writing off receivership assets in conformity with DRR delegations of authority. For the 24 write-off cases we sampled, the decisions to write off receivership assets from failed depository institutions were justified and adequately supported. We also found, however, eight write-off cases totaling $31 million in debt for which DRR had not issued Forms 1099-C in compliance with FDIC and Internal Revenue Service policies and directives. As a result, the government may have been deprived of significant tax revenue. We recommended that DRR improve procedures related to reporting discharges of debt, issue Forms 1099-C for the write-off cases identified in the report, and review all write-off cases for 2003 and 2004 to ascertain whether reporting of additional discharges of debt is warranted. DRR concurred with two of our recommendations and partially concurred with the third recommendation. Regarding the partial concurrence, DRR agreed to issue Forms 1099-C for the seven write-off cases that involved loans to foreign debtors and loans discharged in corporate bankruptcies. DRR initially did not agree to issue the forms for the remaining case because the taxable event occurred before bank failure, and DRR stated that it is not its policy to issue a Form 1099-C in this circumstance. It was later determined that DRR should issue the forms. Investigations: Making an Impact |