Chart titled: Client Satisfaction Ratings - Evaluation Function (1999-2003)

Bar chart with 4 items.(scale 1 to 4, 4 being the best)
Item 1: 2003 - 2.72
Item 2: 2001 - 3.78
Item 3: 2000 - 3.22
Item 4: 1999 - 3.50

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