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DRR’s Protection of Bank Employee and Customer Personally Identifiable Information

September 2006
Audit Report 06-017


CORPORATION COMMENTS


DATE: September 7, 2006
 
MEMORANDUM TO:Stephen M. Beard
Deputy Assistant Inspector General for Audits
 
FROM:Mitchell L. Glassman
Director
Division of Receiverships and Resolutions
 
SUBJECT:Response to Draft OIG Audit Report Entitled, DRR’s Protection of
Bank Employee and Customer Personally Identifiable Information

(Assignment No. 2005-050)
 

This memorandum is in response to the recommendation in the Draft Audit Report dated August 11, 2006.

OIG Audit Recommendation:

That the Director, DRR, work with DOA, and other cognizant FDIC divisions and offices, in developing a DRR Records Management Program that includes guidelines for the inventory, maintenance, use, and control of hardcopy records containing personally identifiable information from failed institutions.

Response: DRR agrees with the recommendation.

DRR recognizes that. while we have established controls and procedures for the protection of sensitive information contained in failed financial institution records, we can always make improvements in our records management procedures. In fact, we are currently evaluating an electronic labeling and tracking system for potential use to track documents taken into DRR's possession as a result of future financial institution closings. Therefore, we concur with the recommendation contained in the audit results. DRR is forming a working group, which in consultation with DOA and others will develop records management guidance specific to our needs. The guidance skill address inventorying, maintaining, using, accounting for, and controlling hardcopy records that contain personally identifiable information. We will issue this guidance by the end of the second quarter 2007.


cc:Arleas Upton Kea, DOA
Daniel H. Bendler, DOA
James H. Angel. Jr., OERM
Ron Bieker, DRR
Gail Patelunas, DRR
James Wigand, DRR
Rick Hoffman, DRR
Steven Trout, DRR

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Last updated 09/20/2006